How to log in to the Client Portal
Your accounting or bookkeeping firm uses Uku to manage the work they do for you. They have set up a Client Portal — a private, branded website where you can view tasks, upload documents, and communicate with your firm. This article explains how to sign in.
Who can do this
Section titled “Who can do this”Any person (contact) whose service provider has granted them Client Portal access. If you are not sure whether you have access, contact your service provider directly.
Step 1: Go to your portal login page
Section titled “Step 1: Go to your portal login page”Your service provider shared a portal URL with you — it looks like https://yourfirmname.getuku.com. Open that URL in a web browser. You will see your firm’s branded login page.
If you do not have the URL, ask your service provider. Each firm’s portal has a unique address.
Step 2: Enter your email and request a link
Section titled “Step 2: Enter your email and request a link”- On the login page, type your email address into the Your e-mail field.
- Click Log in.
- Uku sends an email to that address containing your login link.
Use the email address your service provider has on file for you. If you are unsure which email they have, contact them to confirm.
Step 3: Click the link in your email
Section titled “Step 3: Click the link in your email”- Open your email inbox.
- Find the email from your service provider’s portal. Check your spam or junk folder if it does not arrive within a few minutes.
- Click the login link inside the email.
- Your browser opens and you are signed in to the portal automatically.
The link is valid for 7 days from when it was sent. If you request a new link before the first one expires, the old link is no longer valid — only the most recently requested link works.
After you log in
Section titled “After you log in”You land on your personal dashboard, which shows your current tasks, any signing requests that need your attention, and completed work. From here you can view tasks, send messages, upload files, and manage your account settings.
You do not need to log in every time you click a task link in an email notification — those links sign you in directly.
Troubleshooting
Section titled “Troubleshooting””The login link has expired” message
Section titled “”The login link has expired” message”The link has passed its 7-day validity window, or you already used it and requested a new one since. Go back to the portal login page, enter your email again, and click Log in to receive a fresh link.
”Client portal is not active” message
Section titled “”Client portal is not active” message”Your service provider may not have fully set up your portal access yet, or your access may have been temporarily deactivated. Contact your service provider directly and ask them to check your portal access status.
No email arrives after clicking Log in
Section titled “No email arrives after clicking Log in”First, check your spam or junk folder. Emails can occasionally be filtered. If there is nothing there after a few minutes, confirm with your service provider that they have the correct email address for you on file. Then try the login page again.
I do not know my portal URL
Section titled “I do not know my portal URL”Ask your service provider for the Client Portal URL. They may have sent it in a welcome email. It follows the format https://firmname.getuku.com where “firmname” is the subdomain your firm chose.