How to undo changes using the Audit Log

When you need to reverse a change that was made by mistake, the Audit Log lets you undo it at two levels of precision: revert a single field back to its previous value, or undo an entire change event to restore all affected fields at once.

Quick answer

Open the Audit Log, find the entry you want to reverse, and click the row to open the detail panel. Use the per-field UNDO links to revert individual fields, or click the Undo button at the bottom of the panel to revert all changes in the entry. Not all changes support undo.

Who can do this

• All team members can undo their own changes where undo is available.
• Company Admins and Company Owners on the Elite plan can undo changes made by other team members (requires Elite-level Audit Log access).

Undoing a single field change

1. Open the Audit Log from your profile menu.
2. Find the entry containing the field you want to revert.
3. Click the row to open the detail panel.
4. In the diff view, find the specific field you want to restore.
5. Click the UNDO link on the right side of that field’s row.
6. Confirm the action in the dialog that appears.

The field reverts to its previous value. The undo link disappears for that field and the row changes color to indicate the revert was applied. You can undo fields one at a time without reverting the entire entry.

Undoing an entire entry

1. Open the detail panel for the entry.
2. Click the Undo button at the bottom of the panel.
3. Confirm the action in the dialog.

The system reverts all changes from that entry and opens the affected record so you can verify the result.

When undo is not available

The Undo button and per-field UNDO links only appear when the system determines the change is safely reversible. Undo is not available for:

• Deleted records — items that have been deleted cannot be restored via Audit Log undo.
• Certain bulk operations — bulk changes affecting many records at once may not support undo.
• Some entity types — not all entities support field-level revert.
• Entries with cascading effects — if reverting would create a conflict with subsequent changes.

If undo is not available for an entry, the Undo button and UNDO links do not appear in the detail panel.

Troubleshooting

The Undo button is not visible in the detail panel

The entry does not support undo. This could be because the record was deleted, it is a bulk operation, or the entity type does not support undo. For these cases, manually re-enter the previous value by editing the record directly.

Undo reverted the wrong field

Per-field undo only affects the specific field you clicked. Verify you clicked the UNDO link on the correct field row in the diff view. If the wrong field was reverted, use the Audit Log to find the undo action itself and revert it, or manually correct the field.

The UNDO link disappeared after I clicked it

This is expected — after a successful undo, the link disappears and the row changes color to indicate the revert was applied.

Cannot access the extended date range to find the entry

Undoing older entries requires the Elite plan and Company Admin role to access extended history (up to 100 days). On non-Elite plans, the date range is limited and older entries may not be visible.