BI Analytics — Work Completion
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Who can do this
Section titled “Who can do this”Available on the Elite plan, currently in beta with selective customer access. Does not require the billing feature.
Where to find it
Section titled “Where to find it”Path: BI Analytics > Utilization & Capacity > Work Completion tab
| KPI | What it tells you |
|---|---|
| **On-time rate** | Of tasks with deadlines, % done on time. Tasks without a due date are excluded entirely. |
| **Estimation accuracy** | How close estimates were to tracked time |
| **Average cycle time** | Avg days from task creation to done |
How to use it
Section titled “How to use it”Engagement manager weekly review
Section titled “Engagement manager weekly review”- Period = last 30 days
- Sort by On-time rate asc
- Members at the bottom missed deadlines often — drill in for cause
- Cross-check with Utilization Overview — were they overloaded?
Estimation calibration
Section titled “Estimation calibration”- Period = last quarter, sort by Estimation accuracy asc
- Bottom members have unreliable estimates — needs training
- Drill into topic to see if certain work types are systemically misestimated
Troubleshooting
Section titled “Troubleshooting”On-time rate excludes tasks without due dates
Section titled “On-time rate excludes tasks without due dates”Intentional. “On time vs what?” has no answer for tasks without deadlines — they’re excluded from both numerator and denominator so the metric stays meaningful.
Estimation accuracy is blank for one member
Section titled “Estimation accuracy is blank for one member”No estimates set in the period — either they don’t estimate, or no completed tasks in the window had estimates.
How does this differ from Monitoring Overview?
Section titled “How does this differ from Monitoring Overview?”Work Completion is about task-level delivery. Monitoring Overview is about recurring compliance commitments with formal targets. Different scope, different audience.